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VIPA Greenlights Fee Cut for Fly the Whale’s New Route to Puerto Rico and Showcases Major Territory-Wide Construction Initiatives

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A Fly the Whale aircraft poised on the tarmac at Cyril E. King Airport, signaling a new horizon in regional connectivity. Credit: V.I. CONSORTIUM

At their recent assembly, the V.I. Port Authority Board of Directors took a deep dive into a myriad of pivotal topics ranging from expansive construction endeavors and fiscal reviews to lease agreement stipulations. A central point of discussion was VIPA’s active engagement in 21 transformative construction projects scattered across St. Croix and St. Thomas/St. John, representing an investment exceeding $115 million. Notably, the $31.6 million Cyril E. King Airport Parking and Transportation Center is on the brink of unveiling its first phase to the public this April, marking a significant milestone in the territory’s infrastructural development. The board also turned its attention to crucial runway rehabilitation projects at the airports on both St. Thomas and St. Croix.

A groundbreaking resolution from the gathering was the board’s strategic decision to support Fly the Whale’s introduction of a novel daily service connecting St. Croix with Puerto Rico. By slashing user fees in half for this new route, in line with VIPA’s 2014 initiative aimed at fostering route expansion and bolstering regional connectivity, the board has reaffirmed its commitment to enhancing the travel landscape within the Caribbean.

The assembly also served as a platform for Executive Director Carlton Dowe to shed light on the breadth and depth of VIPA’s construction initiatives. With 21 projects underway, split between St. Croix (10) and St. Thomas/St. John (11), the over $115 million investment underscores a steadfast dedication to fortifying the territory’s infrastructure. The Parking and Transportation Center at Cyril E. King Airport is especially noteworthy, set to open its doors soon, in conjunction with ongoing runway rehabilitation efforts at the islands’ airports.

Chief Financial Officer Anna Penn presented a financial update, announcing an impressive operating profit of $1.8 million in the fiscal year’s first four months, which outstripped initial forecasts. This fiscal resilience is further highlighted by the completion of several budget items under their projected costs, reflecting VIPA’s sound financial management.

The directors also delved into commercial lease agreements, particularly focusing on the Crown Bay building impacted by a recent fire. Dowe noted the ongoing assessments by the insurance company, leaving the timeline for re-occupancy of the building still up in the air.

The meeting wrapped up with discussions on pending permit applications and construction schedules, followed by a closed executive session where amendments to the United Steelworkers Collective Bargaining Agreement were approved, showcasing VIPA’s forward-looking approach to regional development and labor relations.

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Trunk Bay in St. John Named World’s Best Beach

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Trunk Bay, located on St. John in the U.S. Virgin Islands, has been acclaimed the world’s best beach in this year’s ranking of the top 50 global beaches. Described as the “quintessential Caribbean paradise” by the 50 Best Beaches panel, Trunk Bay stands out for its exceptionally soft sands and the crystal-clear, tranquil waters that resemble a natural pool.

Rising from sixth place in 2023, Trunk Bay’s prominent feature is its situation within the Virgin Islands National Park. This protected status ensures the absence of noisy commercial activity and large constructions, providing visitors with unspoiled sandy stretches to enjoy.

The beach’s geography also plays a crucial role in its appeal, shielding it from the trade winds and ensuring the waters remain calm, perfect for swimmers.

The 2024 list of the World’s 50 Best Beaches was compiled from the votes of over 1,000 travel influencers and professionals, along with contributions from numerous Beach Ambassadors. Beaches were evaluated on eight criteria, including the consistency of idyllic conditions, accessibility into the water, tranquility of the waters, crowd levels, ambient sounds, the preservation of the natural environment, and visible wildlife.

Tine Holst, co-founder of The World’s 50 Best Beaches, expressed that the 2024 list “reflects the extensive efforts of our judges, Beach Ambassadors, and the World’s 50 Best team in exploring beaches worldwide.” She added that the list aims to encourage travelers to explore off the well-trodden path and discover the planet’s most breathtaking and serene beaches.

Notably, Trunk Bay topped the list, followed closely by Italy’s Cala Mariolu and Meads Bay in Anguilla, which also received high praise this year.

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Biden Administration Introduces Mandatory Cash Refunds for Canceled Flights

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The Biden administration has unveiled regulations that will require airlines to issue automatic cash refunds for canceled flights, enhancing consumer protections. Announced on Wednesday, these rules also mandate the early disclosure of additional fees, such as for checked baggage, during the booking process, benefiting travelers nationwide, including those from the U.S. Virgin Islands.

The new regulations simplify the refund process for airline passengers, who previously faced challenges in recovering their money for canceled or significantly changed flights. According to the Department of Transportation, any domestic flight change over three hours or an international flight adjustment exceeding six hours will now be considered significant enough to warrant a refund.

Transportation Secretary Pete Buttigieg highlighted the importance of these regulations, stating, “Passengers deserve to get their money back when an airline owes them—without headaches or haggling.” This update aims to resolve the ambiguities that intensified during the Covid-19 pandemic, a period marked by frequent changes in flight schedules.

In addition to refund clarifications, the new rules require upfront disclosure of potential extra charges, such as baggage and change fees, by airlines and travel vendors. This initiative is part of President Joe Biden’s broader strategy to eliminate unexpected “junk fees” in various sectors, an effort he emphasized in his previous State of the Union address.

The trade association Airlines for America, which represents major airlines, acknowledged that its members typically surpass existing consumer protection norms. However, the organization recognized that refund-related complaints increased during the pandemic, though they have declined recently.

Furthermore, passengers who cancel their travel plans due to government-imposed travel restrictions or health advisories related to serious communicable diseases will be entitled to travel credits or vouchers.

These new measures from the Department of Transportation are slated to be implemented within the next six months, ensuring greater transparency and fairness in airline consumer interactions.

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Betsaida Santos-Torres of Bohlke International Honored with AIN’s “Above & Beyond” Award

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Betsaida Santos-Torres, the esteemed customer service supervisor at Bohlke International Aviation, recently received the distinguished “Above & Beyond” award from Aviation International News (AIN). This accolade highlights her exceptional contributions to the aviation industry.

The award originates from the annual AIN FBO Survey, which gathers insights from pilots worldwide, rating fixed-base operators (FBOs) on their service quality and overall performance in the preceding year.

William Bohlke, CEO of Bohlke International Aviation, celebrated Santos-Torres’s achievement, reflecting on her integral role in upholding the company’s high standards of customer service. “This accolade recognizes not only Betsy’s outstanding dedication but also our collective commitment to excellence. Her leadership and the unwavering professionalism of her team ensure top-notch service for our visitors,” he remarked.

Santos-Torres, who is approaching her ten-year anniversary with Bohlke in July, has consistently demonstrated her dedication to customer service. She is involved in coordinating with airport staff to maintain safe operations and strives to provide efficient and courteous service to flight crews and passengers. Her efforts were previously recognized in 2020 when she received the National Air Transportation Association Customer Service Representative Award.

Expressing gratitude, Santos-Torres shared, “It’s always a joy to serve our clients at Bohlke, and I am committed to exceeding expectations at every opportunity. I am thrilled to share this honor with my wonderful team and extend thanks to all our clients who made this possible.”

The AIN FBO Survey assesses around 4,500 FBOs globally, and Santos-Torres was among 62 customer service representatives acknowledged for their outstanding service this year.

Founded in 1959, Bohlke International Aviation is a key player in Caribbean aviation, offering a robust charter jet fleet and exceptional service that blends efficiency with Caribbean warmth. The company supports various sectors including the U.S. military, corporate, and private aviation, and operates facilities in San Juan and Ceiba, Puerto Rico.

For further details on the AIN FBO Survey results and more about Bohlke International Aviation, please visit www.ainonline.com/aviation-news/business-aviation/2024-04-01/above-beyond-fbo-survey-2024.

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