💧 Water and Power · U.S. Virgin Islands
WAPA said automated account phone alerts would begin Sept. 25
Official document: https://www.viwapa.vi/docs/default-source/2023-pr/press-release-(9.24.2025)-wapa-enhances-customer-communication-with-new-phone-alert-system.pdf?sfvrsn=54257b77_3
The Virgin Islands Water and Power Authority said on Sept. 24, 2025, that it was introducing an automated phone notification system to send customers information about their utility accounts.
WAPA said the calls were scheduled to begin on Sept. 25 and could include account-status information such as past-due notices.
The authority said the calls would be automated rather than made by a live person and would not request payment. WAPA said customers should not provide personal or financial information to anyone claiming to collect payment by phone.
The agency also said customers could update their account contact information through its website and should use official payment channels for bill payments.