Nearly All Impacted by WAPA Billing Error Receive Refunds

The Virgin Islands Water and Power Authority (WAPA) has resolved a billing error that inadvertently affected around 3,000 customers due to a glitch during system testing. The mishap occurred on Monday evening when, during a routine trial in their billing system’s test environment, unintended charges were mistakenly applied to customer accounts.

WAPA acted promptly to address the error, successfully reversing the incorrect charges for all affected accounts except two. Customers who were impacted should see a reversal transaction on their account statements, which will display as a negative amount reflecting the refund.

The utility also clarified that for those customers whose charges are still showing as pending on their bank statements, these will automatically be removed without any action needed from the customer. WAPA stressed that these pending charges will simply disappear, and the customer’s balance will adjust accordingly.

WAPA expressed regret over the confusion and inconvenience caused by the glitch. They are currently making efforts to ensure all remaining issues are swiftly corrected to prevent future occurrences.