Liberty VI Announces Completion of Transition from AT&T Networks

Residents of the Virgin Islands who have stayed with Liberty VI during its transition from AT&T’s networks to its proprietary system now have a reason for optimism, as the company has announced the successful completion of its migration process.

In a significant move back in 2020, Liberty acquired the customer base of AT&T in the U.S. Virgin Islands and Puerto Rico for $1.95 billion in cash. Following this acquisition, Liberty embarked on a journey to enhance its infrastructure, leading to the initiation of customer migration from the old AT&T network starting in June 2023.

The transition was not without its hurdles, triggering a wave of dissatisfaction among customers. Complaints ranged from dropped calls and service interruptions to poor communication from Liberty’s customer service team. The situation drew the ire of legislators, particularly during a committee meeting in January, where the negative impact on international telecommunications due to the migration was discussed at length.

Despite these challenges, by February 28, Liberty VI reported that it had successfully moved over 90% of its customers in the region to its new system. This progress occurred amidst an ongoing investigation by the Public Services Commission into the migration’s tumultuous execution.

As March concluded, Liberty VI was nearing the end of the migration process, even as legislation was being considered to mandate the PSC to lodge a formal grievance with the Federal Communications Commission over the ordeal.

If Liberty VI’s latest announcement is any indication, the resolution of post-migration issues might render such a complaint unnecessary. Ravindra Maywahlall, the General Manager, extended his appreciation to both customers and employees for their patience and trust during the transition. With the migration now complete, the focus shifts to refining the service platforms to ensure the exceptional mobile service experience Liberty aims to provide, as stated by Maywahlall.

He acknowledged that some customers might still face issues, particularly with device compatibility and software updates, notably on Samsung devices. Liberty VI is actively reaching out to those affected to offer support, and encourages customers to verify their device compatibility via a dedicated section on the Liberty website.

Now operating on its own network infrastructure, Liberty VI is poised to introduce new offerings and packages for its customers, promising enhanced flexibility, control, and service innovation. These new options are now accessible both online and in Liberty VI’s retail locations.