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Fly the Whale Expands Service: New Daily Flights to Connect St. Croix and Puerto Rico

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Starting March 15, Fly the Whale will commence daily flight operations, bridging St. Croix’s Henry A. Rohlsen Airport and Puerto Rico’s San Juan Isla Grande Airport (SIG). This new venture aims to serve the essential travel needs of business professionals, medical patients, and tourists, featuring up to three round trips every day.

David Ziemer, the Chief Operating Officer at Fly the Whale, underscored the significant customer demand for this route. He pointed out Isla Grande’s strategic location and its reputation for dependable service as pivotal reasons for choosing it for their latest offering. Its close vicinity to the Luis Muñoz Marín International Airport enhances the convenience for passengers making further connections to the mainland USA or international flights.

Since its foray into the inter-island service between St. Croix and St. Thomas in April last year, Fly the Whale has successfully ferried over ten thousand passengers, operating nine daily round trips. The introduction of the St. Croix to San Juan route is set to make travel between these destinations more straightforward, providing a hassle-free alternative to the often complex large airport navigations. The fare for a one-way flight starts at an enticing $125, with potential adjustments based on ticket demand.

Omer ErSelcuk, the President of Fly the Whale, shared his optimism about the launch, emphasizing its role in facilitating frequent business trips, medical travel, and vacationing opportunities across Puerto Rico and St. Croix.

In a strategic partnership, Fly the Whale is collaborating with Vieques Air Link for ground services at Isla Grande Airport and for ticket sales. Vieques Air Link boasts a commendable track record of reliability, operating over 50 daily flights within Puerto Rico and to its islands Vieques and Culebra, and providing bespoke charter services to the U.S. and British Virgin Islands since 1965.

Fly the Whale is committed to delivering an exceptional travel experience, focusing on safety, dependability, amiable service, and passenger comfort. As a proud carrier based in the U.S. Virgin Islands, it plays a vital role in stimulating local economic development by making travel more accessible and pleasant.

Travel enthusiasts and regular commuters can now pre-book their flights to San Juan Isla Grande via Fly the Whale’s website, with services set to take off on March 15, 2024. Established in 2006, Fly the Whale is renowned for its high-quality scheduled and charter flight services across New York City, the Northeast, Florida, and The Bahamas, maintaining an ARGUS GOLD rating for its steadfast commitment to safety and excellence in service.

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Trunk Bay in St. John Named World’s Best Beach

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Trunk Bay, located on St. John in the U.S. Virgin Islands, has been acclaimed the world’s best beach in this year’s ranking of the top 50 global beaches. Described as the “quintessential Caribbean paradise” by the 50 Best Beaches panel, Trunk Bay stands out for its exceptionally soft sands and the crystal-clear, tranquil waters that resemble a natural pool.

Rising from sixth place in 2023, Trunk Bay’s prominent feature is its situation within the Virgin Islands National Park. This protected status ensures the absence of noisy commercial activity and large constructions, providing visitors with unspoiled sandy stretches to enjoy.

The beach’s geography also plays a crucial role in its appeal, shielding it from the trade winds and ensuring the waters remain calm, perfect for swimmers.

The 2024 list of the World’s 50 Best Beaches was compiled from the votes of over 1,000 travel influencers and professionals, along with contributions from numerous Beach Ambassadors. Beaches were evaluated on eight criteria, including the consistency of idyllic conditions, accessibility into the water, tranquility of the waters, crowd levels, ambient sounds, the preservation of the natural environment, and visible wildlife.

Tine Holst, co-founder of The World’s 50 Best Beaches, expressed that the 2024 list “reflects the extensive efforts of our judges, Beach Ambassadors, and the World’s 50 Best team in exploring beaches worldwide.” She added that the list aims to encourage travelers to explore off the well-trodden path and discover the planet’s most breathtaking and serene beaches.

Notably, Trunk Bay topped the list, followed closely by Italy’s Cala Mariolu and Meads Bay in Anguilla, which also received high praise this year.

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Biden Administration Introduces Mandatory Cash Refunds for Canceled Flights

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The Biden administration has unveiled regulations that will require airlines to issue automatic cash refunds for canceled flights, enhancing consumer protections. Announced on Wednesday, these rules also mandate the early disclosure of additional fees, such as for checked baggage, during the booking process, benefiting travelers nationwide, including those from the U.S. Virgin Islands.

The new regulations simplify the refund process for airline passengers, who previously faced challenges in recovering their money for canceled or significantly changed flights. According to the Department of Transportation, any domestic flight change over three hours or an international flight adjustment exceeding six hours will now be considered significant enough to warrant a refund.

Transportation Secretary Pete Buttigieg highlighted the importance of these regulations, stating, “Passengers deserve to get their money back when an airline owes them—without headaches or haggling.” This update aims to resolve the ambiguities that intensified during the Covid-19 pandemic, a period marked by frequent changes in flight schedules.

In addition to refund clarifications, the new rules require upfront disclosure of potential extra charges, such as baggage and change fees, by airlines and travel vendors. This initiative is part of President Joe Biden’s broader strategy to eliminate unexpected “junk fees” in various sectors, an effort he emphasized in his previous State of the Union address.

The trade association Airlines for America, which represents major airlines, acknowledged that its members typically surpass existing consumer protection norms. However, the organization recognized that refund-related complaints increased during the pandemic, though they have declined recently.

Furthermore, passengers who cancel their travel plans due to government-imposed travel restrictions or health advisories related to serious communicable diseases will be entitled to travel credits or vouchers.

These new measures from the Department of Transportation are slated to be implemented within the next six months, ensuring greater transparency and fairness in airline consumer interactions.

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Betsaida Santos-Torres of Bohlke International Honored with AIN’s “Above & Beyond” Award

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Betsaida Santos-Torres, the esteemed customer service supervisor at Bohlke International Aviation, recently received the distinguished “Above & Beyond” award from Aviation International News (AIN). This accolade highlights her exceptional contributions to the aviation industry.

The award originates from the annual AIN FBO Survey, which gathers insights from pilots worldwide, rating fixed-base operators (FBOs) on their service quality and overall performance in the preceding year.

William Bohlke, CEO of Bohlke International Aviation, celebrated Santos-Torres’s achievement, reflecting on her integral role in upholding the company’s high standards of customer service. “This accolade recognizes not only Betsy’s outstanding dedication but also our collective commitment to excellence. Her leadership and the unwavering professionalism of her team ensure top-notch service for our visitors,” he remarked.

Santos-Torres, who is approaching her ten-year anniversary with Bohlke in July, has consistently demonstrated her dedication to customer service. She is involved in coordinating with airport staff to maintain safe operations and strives to provide efficient and courteous service to flight crews and passengers. Her efforts were previously recognized in 2020 when she received the National Air Transportation Association Customer Service Representative Award.

Expressing gratitude, Santos-Torres shared, “It’s always a joy to serve our clients at Bohlke, and I am committed to exceeding expectations at every opportunity. I am thrilled to share this honor with my wonderful team and extend thanks to all our clients who made this possible.”

The AIN FBO Survey assesses around 4,500 FBOs globally, and Santos-Torres was among 62 customer service representatives acknowledged for their outstanding service this year.

Founded in 1959, Bohlke International Aviation is a key player in Caribbean aviation, offering a robust charter jet fleet and exceptional service that blends efficiency with Caribbean warmth. The company supports various sectors including the U.S. military, corporate, and private aviation, and operates facilities in San Juan and Ceiba, Puerto Rico.

For further details on the AIN FBO Survey results and more about Bohlke International Aviation, please visit www.ainonline.com/aviation-news/business-aviation/2024-04-01/above-beyond-fbo-survey-2024.

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