💧 Water and Power · U.S. Virgin Islands
WAPA said most unintended test-environment charges were reversed on April 11
Official document: https://www.viwapa.vi/docs/default-source/2023-pr/press-release-(4.11.2024)-unintended-charges-reversed.pdf?sfvrsn=51d7628b_3
The Virgin Islands Water and Power Authority said on April 11, 2024, that it had reversed unintended charges made to about 3,000 customer accounts during testing in its billing test environment on the evening of April 8.
WAPA said reversals had been completed for all but two accounts. Customers were told they should see a negative transaction on their account showing the return of funds, although the timing could vary by bank.
The authority said that in some cases an initial charge could remain pending on a card or bank account and later drop off without a separate credit appearing. WAPA said no further action was needed from those customers.