💧 Water and Power · U.S. Virgin Islands
WAPA adjusted customer service office hours for May 1-3 during St. Thomas Carnival
Official document: https://www.viwapa.vi/docs/default-source/2023-pr/press-release-(4.26.24)-wapa-customer-service-and-business-offices-hours-for-may-1-3-2024-(1).pdf?sfvrsn=e05b1c80_3
The Virgin Islands Water and Power Authority said on April 26, 2024, that its customer service and business offices would operate on adjusted schedules from May 1 through May 3 because of St. Thomas Carnival.
On Wednesday, May 1, the St. Thomas and St. John offices were scheduled to close at noon, while the St. Croix office was to remain open from 7:30 a.m. to 4 p.m. On Thursday, May 2, the St. Thomas and St. John offices were scheduled to be closed, while the St. Croix office was to remain open from 7:30 a.m. to 4 p.m. On Friday, May 3, all offices were scheduled to be closed territory-wide.
WAPA said it would not perform disconnections for unpaid bills beginning May 1, 2024, while the customer service offices were closed. The authority said disconnections for unpaid bills would resume on Monday, May 6, 2024.
Customers were still able to make payments by phone, online, at FirstBank, Banco Popular and Bank of St. Croix branches, and by check or money order through drop boxes at business locations.